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Pulsar
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Pulsar support

Support for the people who bought the theme.

Write to me here and the message reaches me directly. Pulsar is written and answered for by one person, so an answer is a real answer: not a ticket number, and not a link back to the page you already read.

  • Answered within one working day
  • English and Italian
  • Included with your ThemeForest licence

Before you write

Two of these answer most questions in a minute.

The manual is written screen by screen and says what a setting is for before it says where to click. If the answer is there you have it now, instead of tomorrow.

  • Documentation

    Installation, the demo import, every screen of the panel, the 11 shortcodes and the 34 filters.

    Read it in English Leggila in italiano

  • The demos

    Every demo is a preset applied to real content. Opening the closest one to your site often shows the setting you are looking for.

    Open the demos

  • What support covers

    Questions about the theme, help with its settings, and defects of the theme itself. It does not cover custom development, third party plugins, or hosting.

    The Envato support policy

What makes a request fast to answer

  • One problem per message. Three questions in one message get one answer and two forgotten.
  • A link to the page. Seeing the problem is quicker than reading a description of it.
  • The exact wording of the error. Copied, not summarised: the wording is what identifies it.
  • What changed just before. An update, a new plugin, a setting you touched.

Your address is used to answer you and nothing else. The purchase code is used to check the licence and is never published.

Open a support request

Every message arrives marked high priority and is answered by email.

What is your request about?

Tell me which step fails and what the screen says. The documentation covers the whole installation, from the zip to the imported demo: Installation.

Name the screen and the option you are working on. A link to the page of your site that shows the problem is worth several paragraphs.

Include the address of an affected page, your WordPress and PHP versions, and the exact wording of any error. If it appeared after an update, say which version you came from.

Support and updates follow the licence bought on ThemeForest. Write the purchase code below and describe what you need.

Your licence

In the licence certificate of your ThemeForest download, and under Downloads in your Envato account. Support follows the licence, so the code is required.

The request

Where to answer

The message and your address are used to answer you, and are not passed to anyone else.